Terms & Conditions

 A small, friendly, family run business.

a five star rating for a boarding establishment
the words awarded by mid suffolk district council are written in black on a white background .

TERMS & CONDITIONS


These Terms & Conditions Set Out An Agreement Between 'You' The Pet Owner & Wortham Boarding Kennels and Cattery.  Upon Making A Booking You Agree To These Terms And Conditions.

Please Read These Carefully For The Benefit Of Both You & Your Pet


These terms and conditions are in place to ensure the sustainability of our business, and in order to continue to provide a viable and professional service to you in the future. 

By making a booking with us at any time, constitutes your agreement to abide by our terms and conditions on every occasion that your pet is boarded with us. Terms and conditions are available to view on our website, in reception, and on request.   

Terms and Conditions 

CANCELLATIONS – please understand that we are a small family run business, and any cancellations or no-shows can have a huge impact on us. We are trying to avoid having to take deposits at the time of booking, but a non-refundable, non-transferable and non-negotiable cancellation fee will now be charged if a booking is cancelled less than 14 days before the arrival date. We reserve the right to cancel all future bookings you have with us if you fail to comply with these terms and conditions. 
  • 50% of total booking if cancelled 14 days before the date of arrival will be payable.   
  • 100% of the total booking if cancelled 7 days before the date of arrival will be payable. 
If you collect your pet early or adjust your booking on drop off you will still be charged for the original booking, unless the booking is extended, for which you will be charged the extra days fees. 

VACCINATIONS – it is the owners' responsibility to ensure all vaccinations are done in the time frame required to comply with our terms and conditions. The owner understands that if they fail to provide proof of current vaccinations at time of boarding, or if vaccinations are found to be expired or otherwise incomplete, boarding will be refused, and the full cost of the booking will be required. 

DOGS must be fully vaccinated against Distemper, Hepatitis, Parvovirus, Para Influenza, Leptospirosis and Kennel Cough, and must have had their booster injection within the previous 12 months (365 days). However, the Canine Infectious Bronchitis (Kennel Cough) vaccine is required for all boarding dogs and there must be a clear window of 21 days between administration of the vaccine and the dog staying with us, due to this being a live vaccine. 

CATS must be fully vaccinated against Feline influenza, Feline leukaemia and Feline infectious enteritis, and must have had their booster within the previous 12 months (365 days).  

PAYMENT- Account balance and any extra costs incurred must be settled in full at the time of collection. You agree to pay all veterinary care and costs that may arise as a result of injury or illness. The day of arrival and the day of departure are both charged at the full daily rate, regardless of an early return. Payment can be either cash or debit/credit card. 

MEDICATION – We are happy to administer medication (not injections). Whilst every attempt will be made to administer medication, this may not always be possible due to your pet being unwilling and/or resisting to take its medication. Please ensure we have clear written instructions and enough for the duration of their stay. We will not be held responsible for any medical conditions that re-occur during their stay.      

BEHAVIOUR – We do not accept aggressive, destructive or un-handleable pets. If any of these behaviours occur, we will continue to do our best, and in extreme cases we may contact you to arrange their collection. 

GENERAL - Please ensure your pets are up to date with their flea and worm treatments 

The owner warrants that their pet being boarded is in a fit and healthy condition, and it is the owner's responsibility to inform us of any pre-existing medical conditions. illness or any behavioural issues.   

Pets will only be accepted or released within our opening times. Prior to arrival an arranged drop off and collection time must be agreed. 

No owners will be allowed to settle their pets or take belongings into their pets' accommodation. 

The emergency contact you supply must be someone available in the UK whilst you are on holiday. They must be aware you have given their number to us and are able to act on your behalf should we not be able to reach you, and potentially be able to arrange collection of your pet in the unlikely event that the need should arise. 

Please be aware it is the owner's responsibility to ensure all collars, leads and harness’ are fitted correctly, and all cat carriers are safe, secure and suitable. We accept no liability for loss or injury in the reception or car park areas whatsoever. 

Animals left without any communication from the owners or their emergency contact after the due departure date will be deemed abandoned, and WBK have the right to deal with the situation as we see fit. 

LIMITATION OF LIABILITY – Whilst every care and attention will be given to your pet, WBK will not be held responsible for any illness or injury to your pet, or loss or damage to their belongings, however caused, during their stay.   

I understand all pets are accepted and boarded entirely at the owner's own risk.  

I understand and agree that any illness, injury or destructive behaviour that develops, my pet will be treated as deemed best by WBK in their sole discretion, and that I will assume financial responsibility for all expenses involved. 

We recommend that you arrange your own insurance if not already in place. 

VETERINARY CONSENT – I give my full consent to any medical treatment or procedure any professional veterinarian, or which WBK deem necessary, that my pet requires in my absence.  

I agree I will assume financial responsibility for all expenses involved, and WBK reserve the right to charge reasonable transport and time expenses. 

I further consent to any representative of WBK making decisions on my behalf and having full access to my pets' medical details. I do not wish to exercise my right to GDPR rules under these circumstances. 

Please ensure that your veterinary practice is aware your pet is staying with us, this ensures smooth communication regarding GDPR between your vet and ourselves. 

DATA PROTECTION – Under the GDPR and the model animal licensing conditions the recording of your data is necessary for WBK to comply with the law, to assist in good animal care and in dialogue with your vet if necessary for the care of your pet. 

By agreeing to our terms and conditions you agree that WBK may keep both your details and your animals' details on file, and they may use these details to contact you.   

WBK will keep all your personal data securely at all times, and only process it fairly and lawfully under the terms of GDPR. 

If you no longer wish your details to be held by WBK or you require a copy of the details held, please advise. 

WBK will not share your information with any 3rd party other than Local Authority Licensing Officers who have the right to view your data, and your vet who may need your emergency contact number and will probably crosscheck your address. 

Please note you are on CCTV as soon as you enter our facility. 

We comply to GDPR regulations and only necessary data is obtained and kept, and we are registered with the ICO. 

                                                         ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~                                              

These terms and conditions set out an agreement between ‘you’ the pet owner (or your representative) and Wortham Boarding Kennels and Cattery ‘WBK’. 

I have provided accurate information and will continue to update you with any changes to the information provided.  

Upon signing you agree you have read in full, understood and agreed to the terms and conditions set out by WBK 

Revised 1st April 2023 

Disclaimer of liability: any information provided on the website, although accurate to the best knowledge of the site operator, should not be relied upon as being absolute fact.
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License Number : LN/000000788 

Vat Reg No: 169 7499 36
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